Having multiple methods of contact is important, having multiple convenient ways of contact are even better. I decided to write this article to let our valued customers know that one of the ways to contact us is by texting. Almost everyone now days has a cell phone, so we implemented texting on our main office number of 630-496-9960. Go ahead and give it a try! Standard message rates apply so this method of contact will best suite people with unlimited messaging plans.
How does it work? When you send a text it goes to your service providers SMSC, using SS7 protocol or IP based. Once the SMSC receives the message it looks up where it should forward the message to for delivery and what protocol it can use to deliver the message to the other receiving SMSC. Than away it goes, at this point our server takes over from our sister company www.lolawireless.com and distributes it to our staff, yes, even me I actively participate in all the different departments.
Jacob Brozek – founder LolaHosting.com